Policies

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

For health and safety reasons, we have a non-refundable , no returns policy. If there is an issue or error with your order, please reach out to us as soon as possible using the following email : thehairsto24@outlook.com.

Incorrect Address Entry 

If you have entered the incorrect address , please reach out immediately. For we are not responsible for shipments that are sent to the incorrect address provided by the customer. Please ensure that you enter your full address; if you are residing at an apartment, include apartment number. We strive to get every customer their package safely and accurately, so we need your help !